Effective 15 October 2026
Refunds
All payments to yoop.si are final. This page says what that means for each plan, how cancelling works, and the promises we keep on top. It is part of our Terms.
No refunds
We don’t give refunds — not for a one-time package, a month of a plan or a year of Growth paid up front. Every price is on yoop.si before you pay, and the invoice comes only when you say go.
One-time packages
The New Year Launch and the Format Sprint are paid up front and are final once paid: we set production aside for your app from the week you book.
Monthly plans
Studio, Scale and Growth are paid month by month, and Growth also by the year. Cancel at any time: write to hello@yoop.si and we stop at the end of the period you’ve paid for and send no further invoice. Cancelling doesn’t refund the period you’re in; its work runs to its end.
The sprint’s free second round
If the Format Sprint finds no clear winner, its second round is free: new formats and a new test batch, at no charge. That is how we make a sprint right — with more work, not money back.
Mistakes we return
A charge made by mistake — twice for the same thing, or after you cancelled — isn’t a refund: it was never ours, and we return it. Write to us and we put it right.
If something is wrong with a payment
Write to us first: it’s the fastest way to fix it. Please don’t open a chargeback with your bank before you’ve asked us.
Your statutory rights
Nothing on this page takes away rights the law gives you that can’t be excluded, such as consumer rights where you live. If the law gives you a refund, you get it.
Questions
Write to hello@yoop.si with any question about this page. yoop.si is operated by CyberFruit Lab - FZCO, a free zone company in Dubai, United Arab Emirates.